Privacy Policy

Privacy Policy

Your Privacy
Matters to Us

Learn how xperto collects, uses, and protects your personal information. Last updated: January 2025.

TL;DR

The short version of our privacy policy

We collect only necessary data to provide our service
We never sell your data to third parties
Your data is encrypted and protected
You have full control over your information

Policy Details

Full breakdown of how we handle your data

Information We Collect

Account information (name, email, phone) when you create an account
Location data (city/area you select for searching)
Reviews and ratings you post on the platform
Search history and browsing activity
Communication preferences and settings
Device information and IP address (for security)

How We Use Your Information

To provide and improve xperto services
To personalize your experience and show relevant results
To send notifications you've requested
To prevent fraud and keep you safe
To analyze usage trends (anonymized data)
To comply with legal requirements

How We Protect Your Data

Encryption of all sensitive data in transit and at rest
Secure authentication and password management
Regular security audits and penetration testing
Limited access to personal data (employees only as needed)
HTTPS protocol for all communications
Compliance with Indian data protection laws

Sharing Your Information

We do NOT sell your personal data
Contact info shared only with businesses you directly contact
Reviews are public (posted under your name or anonymously)
We may share anonymized data with partners for analytics
Law enforcement if required by law
Service providers who help us operate (with contracts in place)

Your Rights

Right to access: See all data we have about you
Right to correct: Update inaccurate information
Right to delete: Remove your account and data (with exceptions)
Right to export: Download your data in standard format
Right to opt-out: Stop marketing communications anytime
Right to lodge complaint: Contact data protection authorities

Cookies & Tracking

We use cookies to remember your preferences and login
Third-party analytics (Google Analytics) to understand usage
You can disable cookies in your browser settings
Some features may not work without cookies
We do not use cookies for targeted advertising
No tracking across other websites

Children's Privacy

xperto is not directed to users under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we'll delete it immediately. Contact privacy@cityfinder.com with concerns.

How Long We Keep Your Data

Active Accounts

Kept as long as your account is active plus 6 months

Deleted Accounts

Personal data deleted within 30 days; reviews retained (anonymized)

Reviews

Kept indefinitely (even after account deletion) for community trust

Legal Obligations

Data kept as long as required by Indian law (typically 7 years)

Exercising Your Rights

How to request your data or make changes

Email: privacy@cityfinder.com with your request
Include proof of identity (to prevent unauthorized access)
We'll respond within 7 business days
Data export available in standard formats
Account deletion available in Account Settings

Third-Party Services

Limited partners with privacy agreements in place:

Google Analytics

Usage analytics (anonymized)

Email Services

For sending notifications

Payment Processors

For premium features (future)

Cloud Hosting

Amazon Web Services (India region)

All providers are contractually bound to protect your data.

Changes to This Policy

We may update this privacy policy as our services evolve. We'll notify you of material changes via email. Your continued use of xperto after changes constitutes acceptance of the updated policy.

Questions About Your Privacy?

Our privacy team is happy to help with any questions or requests about your data.

Email Privacy Team